The Appeal Process
There are 3 steps to the appeal process that must be completed in order. A decision must be made at each step before you can move on to the next step.
Our Operations Division is responsible for injury claims. The appeal process begins there.
Step 1: Initial Review
In writing, contact our staff member who made the initial decision on the injured worker’s claim. Provide any additional information you feel may have been missed. Many misunderstandings and disagreements can be settled at this stage.
Step 2: Appeals Department
If you still don’t agree, you can an appeal to the Appeals Department. The Appeals Department is independent from the Operations Division.
You can send your appeal by submitting an Employer Appeal Form online to the Appeals Department. The Appeals Department will send you a letter telling you that they received your appeal and when you can expect a decision.
An appeals officer will review all claim information related to the decision or issue you are appealing.
Step 3: Board Appeal Tribunal
If you disagree with the decision of the Appeals Department, you can ask for a further appeal by the Board Appeal Tribunal.
You can send your appeal by submitting a Board Appeal Form online to the Board Services Department.
The decision of the Board Appeal Tribunal is final and binding, unless new information surfaces at a later date. In that case, the Board Appeal Tribunal may agree to revisit your appeal.