General
How can I reset my password?
What is an account administrator?
Can I give WCB online account access to additional people?
How do I modify agent access?
How long does it take for my account to be approved?
I got an error message on the website. What should I do?
How do I save and review the forms I filled out in my WCB online account?
I'm an agent to an account. How do I request additional access?
How do I create a basic online account?
How do I request access to my linked full online account?
What if I want to submit a basic online account form for a full account that I don't have access to?
What is the difference between a basic online account and a linked full online account?
Online Services instructional video

Firms
How can I change the administrator on my firm's account?
How do I make a payment on my employer account?
How do I request a clearance?
How can I set up automatic clearances to notify me by email?
Why haven't I been receiving emails for automatic clearance verifications?
How do I submit an Employer's Payroll Statement (EPS) online?
Am I able to save my Employer's Payroll Statement (EPS)?
I have submitted my Employer's Payroll Statement (EPS) online and want to review it. Can I?
Can I make a revision once I have submitted the Employer's Payroll Statement (EPS) online?
I'm not sure how to complete a certain section of the Employer's Payroll Statement (EPS) form. What should I do?
How do I submit a revised payroll estimate online?
How do I close my account?
How do I view my injury cost information online?
When I try to view my injury cost information nothing happens. What should I do?
How long does it take for a new employer registration to be processed?
How do I edit another user's saved E1 form?

Clinics
The clinic number SK-0000 is not accepted. What should I do?
How can I view my electronic funds transfers (EFT) or payments using WCB online services?

Care providers
I can't find a payment. What should I do?
How can I view my electronic funds transfers (EFT)?
The blue and yellow highlights indicating new clients have disappeared. What do I do?
How can I submit medical invoices to the WCB?
How do I save and review my previous medical invoices?
How can I maintain the client list online?

Workers
How do I view my payments on my worker account?
How do I make sure that I don't lose my appeal form?

Software vendors
Where can I find information on updating my software for batch medical invoice submissions?


General

How can I reset my password?

1. Select the "Forgot Your Password?" link located under "Access your Online Account" or select the following link: Forgot Password.
2. You will be prompted to fill in your username and select a new password.
3. An email will be sent to you asking you to confirm the change of the password.

What is an account administrator?
The administrator is the person who first registered the WCB online account. This person must be a company owner, director or HR personnel.
The administrator also has authority to delegate access to others within and outside the company (for example, a back-up person within the company, a health care clinic, etc.). Additional people with access are called "Agents."

Can I give WCB online account access to additional people?
We call any additional access to accounts "Agent" accounts.

• If they already have an active WCB online account, you can add them to your list of agents by:
  1. Logging into your WCB online account.
  2. From the drop down menu in the top right corner with your name, select "Manage Agents."
  3. Choose the "Add an Agent" tab.
  4. Enter in the agent's email address and click "Add Agent."


• If the person does NOT already have an active WCB online account, use one of the following options:
  Option 1:
  • Administrator steps:
    1. Log into your WCB online account.
    2. From the drop-down menu in the top right corner with your name, select "Manage Agents."
    3. Choose the "Add an Agent" tab.
    4. Enter in the agent's email address and click "Add Agent."
    5. Enter in the agent's first and last name and click "Create an account."
    6. Follow the instructions on the screen to give them access to the desired online services and click "Apply Changes."
    7. After you create the agent account, an email will be sent to them notifying them of the newly created account.
  
  Option 2:
  • The new agent:
    1. Using your account number, register for access by filling out the online account registration form.
    2. After the new agent submits their application, they will receive an email with a link to confirm their email address.
  
  
  • Administrator's steps:
    1. As the administrator of the account, you will receive an email letting you know an agent has requested access to your account.
    2. Log into your WCB online account.
    3. From the drop-down menu in the top right corner with your name, select "Manage Agents."
    4. Choose "Approve or Decline Agents."
    5. Click on "Approve" next to the agent's username.
    6. Follow the instructions on the screen to give them access to the desired online services and click "Apply Changes."
    7. After you approve or decline the agent account, an email will be sent to them notifying them of your decision.

How do I modify agent access?
Administrators can grant agent access to a WCB online account by:

1. Logging in to your WCB online account.
2. From the drop-down menu in the top right corner with your name, select "Manage Agents."
3. Choose the "Edit or Remove Agents" tab.
4. Select the agent's name from the list and follow the instructions on the screen to give them access to the desired online services and click "Apply Changes."

How long does it take for my account to be approved?
You can get automatic access to a basic online account with the WCB's simplified process, requiring only your email, name and password.

If you need to request account (administrator) access to your full online account, view the How to apply for a WCB online account guide for step-by-step instructions. This can take up to two full business days to be approved.

If you are an agent requesting access to an online account, the administrator of an account has up to 30 days to approve or decline your request.

I received a reference number or an error message on the website. What should I do?
Contact the Webmaster with as much information as possible. Please include:

• A screenshot of the error message
• A detailed description of the error
• Your browser type and version (if known, for example, Edge, Chrome, Safari, etc.) and the device you are using (for example, Windows Desktop/Laptop, Apple MacBook/iMac, iPhone, etc.)
  1. Click on the "Settings" button on the browser's toolbar.
  2. Select the "Help and feedback" menu item.
  3. Select the "About Microsoft Edge" menu item or whichever browser you are using.
  4. See the browser window with the version as required.

To get a screenshot of the error message:

1. While the error message is visible on the screen, click on the message box to ensure the screenshot captures the correct image.
2. Press the "Print Screen" button located near the top right corner of your keyboard.
3. While in the body of the email, press "Ctrl" and then (while holding the "Ctrl" button down) the letter "V" button to paste the image to be sent to the Webmaster.

How do I save and review the forms I filled out in my WCB online account?
Save a form by clicking the "Save" button at the bottom of the form.
You can retrieve the saved form by selecting "Review Forms". Saved forms will be removed from the "Review Forms" after 90 days.

I'm an agent to an account. How do I request additional access?

• Option 1:
  Contact your account administrator directly and ask them for additional access. The administrator will need to follow the "How do I modify agent access?" directions.


• Option 2:
  1. Login to your WCB online account.
  2. Select the "Account Access" application.
  3. In the bottom section of the page under "Agent Access", click the checkboxes of the account roles you are requesting.
  4. Click the "Request Agent Access" button.
  5. Wait for approval. The administrator will receive an email of your request. You will also receive a copy of the request sent to the administrator by email. It is up to the administrator to approve or deny your request.

How do I create a basic online account?
Get started today and get automatic access with a basic online account. View the How to apply for a WCB online account guide for step-by-step instructions or use the links below to create an account.

Create an online account to register or visit wcbsask.com to sign up or log in.

With a WCB basic online account, you can:

• report an injury
• submit an appeal
• register a new business
• securely send information to your WCB representative(s)
• securely upload documents and files
• have 24/7 access to your account
• review and print submitted and uploaded forms
• bookmark uploaded documents
• access how-to guides and instructions

How do I request access to my linked full online account?
Request account access to your full online account and unlock all the WCB's online services, including 24/7 access to your claim information, files, forms, and messages.

View the How to apply for a WCB online account guide for step-by-step instructions on how to request access to your full online account.

To learn more about the online services available visit wcbsask.com/online-services.

What if I want to submit a basic online account form for a full account that I don't have access to?
There are cases where a user with a full online account might need to submit a basic online account form for an account that they don't have access to. In that case, the "Basics" section is available to users that do have a full account. If a user with a full online account mistakenly fills out a basic online account form instead of the full online account form, the form would still be tied to their full online account.

Any form that is created under a basic online account would not be directly linked to the full online account. For example, if someone with a basic online account created an E1 for firm number 123456, the administrator of firm number 123456 would not be able to view the E1 under their full online account.

What is the difference between a basic online account and a linked full online account?
A basic online account allows you to:

• report an injury
• submit an appeal
• register a new business
• securely send information to your WCB representative(s)
• securely upload documents and files
• have 24/7 access to your account
• review and print submitted and uploaded forms
• bookmark uploaded documents
• access how-to guides and instructions

A basic online account would not be directly linked to your claim, employer, care provider or clinic account. With a full online account, you have all the basic online account access plus 24/7 access to your claim, employer, care provider or clinic information, files, forms and messages.

Firms

How can I change the administrator on my firm's account?
If the new administrator is not an employee of the company (external bookkeeper, etc.), please complete and submit an Employer's Authorization Letter of Representation (LREA) to employerservices@wcbsask.com.

If the new administrator is an employee of the company, an LREA is not required. Please send an email request to employerservices@wcbsask.com containing the following required information:
 

• First and last name of the requested administrator
• Position or title within the company
• Email
• Phone number

A confirmation email will be sent to the new administrator.

How do I request a clearance?
You must have an active WCB online account to request a clearance letter. Click "Create account" if you do not have an account.

If you do have a WCB online account:

1. Login to your WCB online account.
2. From the drop-down menu in the top right corner with your name, select "Employers."
3. Under "Letter of Good Standing / Clearance" select "Request Clearance."
4. Follow the instructions on the screen.

If you require further assistance, click "Clearance Instructions" on the left side menu item.

How can I set up automatic clearances to notify me by email?

1. Sign in to your WCB online account.
2. From the drop-down menu in the top right corner with your name, select "Employers."
3. Click on "Automatic Clearance Verification (ACV)."
4. From here you can view, edit or delete the existing or saved ACV Lists.
5. If you need further clarification, click "ACV Instructions" located under the "Help Documentation" heading.

Why haven't I been receiving emails for automatic clearance verifications?
Many email providers will filter these types of notifications. Please check your "Spam" and your "Junk Mail" folders for the ACV notifications. If you cannot locate the emails, send a message including your username and firm number to Webmaster.

If you have changed your email address lately and have not notified the WCB, please forward your new email address to Webmaster.

How do I submit an Employer's Payroll Statement (EPS) online?
There are two ways to submit your EPS online:

• Fast File
  1. Select "Submit Employer's Payroll Statement" available under the "Online Services" section of the home screen, or click here. An introduction to online Employer's Payroll Statement (EPS) will open.
  2. Click "Fast File EPS" in the introduction page. The Fast File - Employer's Payroll Statement disclaimer page will open.
  3. Click the "I Agree" button, and the Fast File EPS page will open.
  4. Fill out the form using your WCB online account number, access code and a valid email and click "Submit."
  5. Fill out the required information in each section (Business Information, Workers' Information, Personal Coverage and Contracted Services) and click "Next."
  6. At Step 5 "Review & Additional Information" review the information for your EPS and click "Next"
  7. Complete the Declaration and click "Submit."


• WCB online account
  1. Log in to your WCB online account using your credentials.
  2. Select "Employer's Payroll Statement" available under the "Payroll and Bill Statement" section of the employers' dashboard screen.
  3. Click "Next" to proceed.
  4. Fill out the required information in each section (Business Information, Workers' Information, Personal Coverage and Contracted Services) and click "Next."
  5. At Step 5 "Review & Additional Information" review the information for your EPS and click "Next"
  6. Complete the Declaration and click "Submit."

If you require further assistance, click "EPS Instructions" under the "Help Documentation" heading.

Am I able to save my Employer's Payroll Statement (EPS)?
Yes, you can save your EPS at any time and return at a later time to complete the form. It is critical that you return to the form and "Submit it" or the information will not be received in our office.

I have submitted my Employer's Payroll Statement (EPS) online and want to review it. Can I?
If you have a WCB online account, you can review it by logging into your account.
If you do not have a WCB online account, you will not be able to review the form once it is submitted. You should always print a copy of the EPS for your records after you submit.

Can I make a revision once I have submitted the Employer's Payroll Statement (EPS) online?
Once your Employer Payroll Statement has been accepted and processed you can revise it online using your existing WCB online account and using the online Revise Payroll Estimate.
If it has not been processed or you do not have a WCB online account revisions will need to be made by contacting employerservices@wcbsask.com.

I'm not sure how to complete a certain section of the Employer's Payroll Statement (EPS) form. What should I do?
You can review the EPS instructions online or contact our office for more information on how to complete the form.

How do I submit a revised payroll estimate online?
You can revise a payroll estimate online using your WCB online account:

1. Log in to your WCB online account using your credentials.
2. Select "Revise Payroll Estimate" available under the "Payroll and Bill Statement" section of the Employers dashboard screen.
3. Click "Next" to proceed.
4. Fill out the required information in each section (Business Information, Workers' Information, Additional Information, and Declaration) and click "Next."
5. Click "Review Payroll Revision" and click "Submit."

How do I close my account?
If you have closed, sold, stopped operations or stopped employing workers in Saskatchewan you will need to complete the Account Closure/Sale form. There are two ways to submit your Account Closure/Sale form online:

• WCB online account
  1. Log in to your WCB online account using your credentials.
  2. Select "Account Closure/Sale Form" available under the "Update Account" section of the Employers dashboard screen.
  3. Fill out the required information in each section (Business Information, Reason For Closure, Wages, Personal Coverage, Contractors and Declaration) and click "Next."
  4. Click "Review ACF," review the "Account Closure/Sale Form" and click "Submit."


• As a guest
  Submitting this form as a guest will not close your business with the WCB, one of our representatives will contact you to confirm the closure.
  1. Select "Account Closure/Sale Form" available under the "Online Services" section of the home screen, or click here.
  2. Fill out the required information in each section (Business Information, Reason For Closure, Wages, Personal Coverage, Contractors and Declaration) and click "Next."
  3. Click "Review ACF," review the "Account Closure/Sale Form" and click "Submit."

How do I view my injury cost information online?

1. Log in to your WCB online account using your username and password.
2. From the drop-down menu in the top right corner with your name, select "Employers."
3. Click on "Injury Cost Information" under the "Injury" section of the Employers dashboard screen.
4. The cost statement will display in tabular format.
5. Click on "View as PDF" to view the information in detail.

When I try to view my injury cost information nothing happens. What should I do?
The most common cause is that your web browser is blocking the page with a pop-up blocker. You may have to disable the pop-up blocker in your browser settings.

Pop-up blocker instructions (for Microsoft Edge for example):

1. Click on the "Settings and more" button on the browser's toolbar.
2. Select the "Settings" menu item.
3. Select the "Cookies and site permissions" menu item.
4. Under the "All permissions" section, select the "Pop-ups and redirects" menu item.
5. Click on the "Add" button under the "Allow" section.
6. Enter the WCB website address, (myaccount.wcbsask.com) and click on the "Add" button.

How long does it take for a new employer registration to be processed?
It can take up to 10 business days for new employer registrations to be processed.

How do I edit another user's saved E1 form?
An E1 form that is saved by another user can be assigned to yourself to continue editing it. This option is available to all administrators related to firm accounts and agents who have been granted appropriate access.

View the How to edit another user's saved E1 form guide for instructions on how to assign another user's saved E1 form to yourself.

Clinics

The clinic number SK-0000 is not accepted. What should I do?
You are not allowed to register for clinic SK-0000 as it is an internal WCB default clinic number. Register using your actual clinic number. If you do not have a clinic, follow the account registration process to sign up as a care provider.

How can I view my electronic funds transfers (EFT) or payments using WCB online services?

1. Log in to your WCB online account.
2. From the drop-down menu in the top right corner with your name, select "Clinics."
3. Click on "View Payment History" available under the "Clinic Payment History" section of the Clinics dashboard screen.
4. Choose search method:
   • Payment
   • Date period
5. Click "Search."

Care providers

I can't find a payment. What should I do?
The "View Payment History" link on the "Health Care Providers" dashboard screen allows four options (This week, last week, two weeks ago, three weeks ago) for searching for payments.

1. Log in to your WCB online account using your username and password.
2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
3. Click on "View Payment History" available under the "Invoicing" section of the "Health Care Providers" dashboard screen.
4. Here you will see options to view "This week", "Last week", "Two weeks ago" and "Three weeks ago", or you can select a search method:
   • claim number
   • service date
   • payment
   • date period
5. Click "Search."

The blue and yellow highlights indicating new clients have disappeared. What do I do?
The highlights in the "Client Information" tool indicate new activity since the last time that you have logged in to your account:

• The yellow highlights indicate a new claim since you last logged in.
• The blue highlights indicate new documents since you last logged in.

If the highlights do not appear and you would like to find your most recent assigned clients, you can sort your client list by date. Click "Claim Assign Date" and the most recent clients will appear at the top of the list.

How can I submit medical invoices to the WCB?

1. Log in to your WCB online account using your username and password.
2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
3. Click on "Submit a Single Invoice" or "Batch Invoice Submission" available under "Invoicing" section of the "Health Care Providers" dashboard screen.
4. In the "Submit a Single Invoice" tab, choose one of the two options:
   • Do you know client's claim number?
     • Yes (here, claim number and clinic number are required)
     • No (here, clinic number is required)
5. Click on "Create Invoice" button.
6. Fill in the information and follow the instructions on the page.
7. In the "Batch Invoice Submission" tab, browse for the xml file that is required to upload the invoice list and follow the upload file instructions.

How do I save and review my previous medical invoices?
When you are filling out a medical invoice, you can save it to finish later by clicking either the "Save" or "Save and Exit" buttons. Saving your invoice does not submit it to WCB. If you have previously saved an incomplete invoice for this client, click on "Submit a Single Invoice" available under "Invoicing" section of the "Health Care Providers" dashboard screen then select the particular invoice displayed to proceed. You can then edit the invoice and submit it to WCB. Saved invoices stay on file for 3 months.
To review your previously submitted invoice(s), click on "Review Submitted Invoices" available under "Invoicing" section of the "Health Care Providers" dashboard screen.

How can I maintain the client list online?
To determine who the account administrator is, click on the arrow button to the right of your name and select "Manage Agents" from the list.

The account administrator has the ability to maintain the client list by hiding inactive clients and re-activating clients when necessary. An administrator can maintain the list by:

1. Log in to your WCB online account.
2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
3. Click on the "Client Information" title on the left-hand menu.
4. If you would like to hide inactive clients, click on the "Hide" icon in the "Action" column.
5. The drop-down list above the chart on the right-hand side of the screen gives three different views: "Active clients," "Hidden clients," and "All clients."
6. If a hidden or inactive client needs to be visible to agents, click on the "Show" icon in the "Action" column.

Administrators can grant access for agents to their online account. The agent may or may not have the "Client Information" menu option to view the client list.

Workers

How do I view my payments on my worker account?

1. Log in to your WCB online account.
2. Click the "Injured Workers" link or select "Injured Workers" from the menu list by clicking the arrow next to your name.
3. Click on "Payment History" under the "Payments" section of the "Injured Workers" dashboard screen.

How do I make sure that I don't lose my appeal form?
When filling out your appeal form, you have 60 minutes before the website automatically logs you out. If you need more time, you can click the "Save" button at the bottom of the appeal form. This will close the form and save it.

To open your saved appeal form, click "Review Forms" on the "Injured Workers" dashboard screen, find the form and click "Edit" to continue working on the your appeal.

Software vendors

Where can I find information on updating my software for batch medical invoice submissions?
Eliminate duplicate entry and upload invoices from your system to the WCB website. Click here to get information on updating your software for the medical invoice batch submission process.