General
How can I reset my password?
What is an account administrator?
Can I give WCB Online Account access to additional people?
How do I modify agent access?
How long does it take for my account to be approved?
I got an error message on the website. What should I do?
How do I save and review the forms I filled out in my WCB Online Account?

Firms
How can I change the administrator on my firm's account?
How do I make a payment on my employer account?
How do I request a Clearance?
How can I set up automatic clearances to notify me by email?
Why haven't I been receiving emails for Automatic Clearance Verifications?
How do I submit an Employer's Payroll Statement (EPS) online?
Am I able to save my Employer's Payroll Statement (EPS)?
I have submitted my Employer's Payroll Statement (EPS) online and want to review it. Can I?
Can I make a revision once I have submitted the Employer's Payroll Statement (EPS) online?
I'm not sure how to complete a certain section of the Employer's Payroll Statement (EPS) form. What should I do?
How do I submit a Revise Payroll Estimate online?
How do I view my Injury Cost Information online?
When I try to view my Injury Cost Information nothing happens. What should I do?
How long does it take for a new employer registration to be processed?

Clinics
The clinic number SK-0000 is not accepted. What should I do?
How can I view my electronic funds transfers (EFT) or payments using Online Services?

Care providers
I can't find a payment. What should I do?
How can I see my retroactive payments online?
How can I view my electronic funds transfers (EFT)?
The blue and yellow highlights indicating new clients have disappeared. What do I do?
How can I submit medical invoices to the WCB?
How do I save and review my previous medical invoices?
How can I maintain the client list online?

Workers
How do I view my payments on my worker account?
How do I make sure that I don't lose my appeal form?
How do I set up a temporary address?


General

How can I reset my password?
  1. Select the "Forgot Your Password?" link located under "Access your Online Account" or select the following link: Forgot Password.
  2. You will be prompted to fill in your username and select a new password.
  3. An email will be sent to you asking you to confirm the change of the password.
What is an account administrator?
The administrator is the person who first registered the WCB Online Account. This person must be a company owner, director or HR personnel.
The administrator also has authority to delegate access to others within and outside the company (for example, a back-up person within the company, a health care clinic, etc.). Additional people with access are called "Agents."

Can I give WCB Online Account access to additional people?
We call any additional access accounts "Agent Accounts."
  • If they already have an active WCB Online Account, you are able to add them to your list of agents by:
    1. Logging into your WCB Online Account.
    2. From the drop down menu in the top right corner with your name, select "Manage Agents."
    3. Choose the "Add an Agent" tab.
    4. Enter in the agent's email address and click "Add Agent."

  • If the person does NOT already have an active WCB Online Account, it is a two-step process for each of you.
    • The new agent:
      1. Using your account number, register for access by filling out the online account registration form.
      2. After the new agent submits their application, they will receive an email with a link to confirm their email address.

    • Administrator's steps:
      1. As the administrator of the account, you will receive an email letting you know an agent has requested access to your account.
      2. Log into your WCB Online Account.
      3. From the drop-down menu in the top right corner with your name, select "Manage Agents."
      4. Choose "Approve or Decline Agents."
      5. Click on "Approve" next to the agent's username.
      6. Follow the instructions on the screen to give them access to the desired online services and click "Apply Changes."
      7. After you approve or decline the agent account, an email will be sent to them notifying them of your decision.
How do I modify agent access?
Administrators can grant agent access to a WCB Online Account by:
  1. Logging in to your WCB Online Account.
  2. From the drop down menu in the top right corner with your name, select "Manage Agents."
  3. Choose the "Edit or Remove Agents" tab.
  4. Select the agent's name from the list and follow the instructions on the screen to give them access to the desired online services and click "Apply Changes."
How long does it take for my account to be approved?
Administrator request: It can take up to two full business days to be approved.
Agent request: The administrator of an account has up to 30 days to approve or decline an account.

I received a reference number or an error message on the website. What should I do?
Contact the Webmaster with as much information as possible. Please include:
  • A screenshot of the error message
  • A detailed description of the error
  • Your browser type and version (if known, e.g. Internet Explorer, Firefox, Safari etc.) and your current operating system (e.g. Windows XP, Vista. Mac OS X)
    1. Click on the "Help" button in the toolbar.
    2. Click on "About Internet Explorer" or whichever browser you are using.
    3. See the browser window with the version type as required.
To get a screenshot of the error message:
  1. While the error message is visible on the screen, click on the message box to ensure the screenshot captures the correct image.
  2. Press the "Print Screen" button located near the top right corner of your keyboard.
  3. While in the body of the email, press "Ctrl" and then (while holding the "Ctrl" button down) the letter "V" button to paste the image to be sent to the Webmaster.
How do I save and review the forms I filled out in my WCB Online Account?
Save a form by clicking the "Save" button at the bottom of the form.
You can retrieve the saved form by selecting "Review Forms" available under "Form History." Saved forms will be removed from the "Review Forms" after 90 days.


Firms

How can I change the administrator on my firm's account?
The WCB privacy policy requires that an account administrator must be a Director, Owner or HR personnel. All other personnel including HSE and OH&S must submit an Authorization Letter of Representation Form. Please fax the completed form to the attention of Employer Services and apply for your own account in two to three business days.

To change the administrator on your firm's account, please send an email to Inet_Firm_Registration@wcbsask.com providing the following information:
  • Firm number
  • Business name
  • First & last name
  • Email address
  • Business phone number
  • Business address (postal code, etc.)
  • Your job title
  • A brief description of your responsibilities
  • Reason to change administrator
The WCB requires all of the above information to be complete in order to properly set up your administrator account. Failure to do so will slow down the verification process and possibly decline your request. Your request will be forwarded to the WCB's Employer Services Department where your request will be verified.

How do I request a Clearance?
You must have a WCB Online Account to request a Clearance Letter. Click Create Account if you do not have an account.

If you do have a WCB Online Account:
  1. Login to your WCB Online Account.
  2. From the drop-down menu in the top right corner with your name, select "Employers."
  3. Under "Clearance" select "Request Clearance."
  4. Follow the instructions on the screen.
If you require further assistance, click "Clearance Instructions" on the left side menu item.

How can I set up automatic clearances to notify me by email?
  1. Sign in to your WCB Online Account.
  2. From the drop-down menu in the top right corner with your name, select "Employers."
  3. Click on "Automatic Clearance Verification (ACV)."
  4. From here you can view, edit or delete the existing or saved ACV Lists.
  5. If you need further clarification, click "ACV Instructions" located under the "Help Documentation" heading.
Why haven't I been receiving emails for Automatic Clearance Verifications?
Many email providers will filter these types of notifications. Please check your "Spam" and your "Junk Mail" folders for the ACV notifications. If you cannot locate the emails, send a message including your username and firm number to Webmaster.
Note: if you have changed your email address lately and have not notified the WCB, please forward your new email address to Webmaster.

How do I submit an Employer Payroll Statement (EPS) online?
There are two ways to submit your EPS online:
  • Fast File
    1. Select "Submit Employer Payroll Statement" available under the "Online Services" section of the home screen, or click here. An introduction to online Employer Payroll Statement (EPS) will open.
    2. Click "Fast File EPS" in the introduction page. The Fast File - Employer Payroll Statement disclaimer page will open.
    3. Click the "I Agree" button, and the Fast File EPS page will open.
    4. Fill out the form using your WCB Online Account number, access code and a valid email and click "Submit."
    5. Fill out the required information in each sections (Business Information, Workers' Information, Personal Coverage, Contracted Services, Additional Information, and Declaration) and click "Next."
    6. Click "Review EPS" and click "Submit."

  • WCB Online Account
    1. Log in to your WCB Online Account using your credentials.
    2. Select "Employer Payroll Statement" available under the "Payroll" section of the Employers dashboard screen.
    3. Click "Next" to proceed.
    4. Fill out the required information in each sections (Business Information, Workers' Information, Personal Coverage, Contracted Services, Additional Information, and Declaration) and click "Next."
    5. Click "Review EPS" and click "Submit."
If you require further assistance, click "EPS Instructions" under the "Help Documentation" heading.

Am I able to save my Employer Payroll Statement (EPS)?
Yes, you can save your EPS at any time and return at a later time to complete the form. It is critical that you return to the form and "Submit it" or the information will not be received in our office.

I have submitted my Employer Payroll Statement (EPS) online and want to review it. Can I?
If you have established a WCB Online Account, you can review it by logging into your account.
If you do not have a WCB Online Account, you will not be able to review the form once it is submitted. You should always print a copy of the EPS for your records after you submit.

Can I make a revision once I have submitted the Employer Payroll Statement (EPS) online?
All revisions will need to be made by faxing the form in or contacting a WCB representative. Revisions cannot be made online.

I'm not sure how to complete a certain section of the Employer Payroll Statement (EPS) form. What should I do?
You can review the EPS instructions online (click here) or contact our office for more information on how to complete the form.

How do I submit a Revise Payroll Estimate online?
There are two ways to submit your Revise Payroll Estimate online:
  • Fast File
    1. Select "Revise Payroll Estimate" available under the "Online Services" section of the home screen, or click here. An introduction to online Revise Payroll Estimate will open.
    2. Click "Fast File Revise Payroll Estimate" in the introduction page. The Fast File - Revise Payroll Estimate disclaimer page will open.
    3. Click the "I Agree" button, and the Fast File Revise Payroll Estimate page will open.
    4. Fill out the form using your WCB Online Account number, access code and a valid email and click "Submit."
    5. Fill out the required information in each sections (Business Information, Workers' Information, Additional Information, and Declaration) and click "Next."
    6. Click "Review Payroll Revision" and click "Submit."

  • WCB Online Account
    1. Log in to your WCB Online Account using your credentials.
    2. Select "Revise Payroll Estimate" available under the "Payroll" section of the Employers dashboard screen.
    3. Click "Next" to proceed.
    4. Fill out the required information in each sections (Business Information, Workers' Information, Additional Information, and Declaration) and click "Next."
    5. Click "Review Payroll Revision" and click "Submit."
How do I view my Injury Cost Information online?
  1. Log in to your WCB Online Account using your username and password.
  2. From the drop-down menu in the top right corner with your name, select "Employers."
  3. Click on "Injury Cost Information" under the "Injury" section of the Employers dashboard screen.
  4. The cost statement will display in tabular format.
  5. Click on "View as PDF" to view the information in detail.
When I try to view my Injury Cost Information nothing happens. What should I do?
The most common cause is that your web browser is blocking the page with a pop-up blocker. You may have to disable the pop-up blocker in your browser settings.

Pop-up blocker instructions (for Internet Explorer for example):
  1. Click on "Tools" in the browser menu bar on the top of the screen.
  2. Click on "Pop-up Blocker" in the drop-down menu and slide mouse across to "Pop-up Blocker Settings." A new window will open.
  3. Add the WCB website address,(myaccount.wcbsask.com) to approved websites and click "Add".
How long does it take for a new employer registration to be processed?
It can take up to 10 business days for new employer registrations to be processed.

Clinics

The clinic number SK-0000 is not accepted. What should I do?
You are not allowed to register for clinic SK-0000 as it is an internal WCB default clinic number. Register using your actual clinic number. If you do not have a clinic, follow the account registration process to sign up as a care provider.

How can I view my electronic funds transfers (EFT) or payments using Online Services?
  1. Log in to your WCB Online Account.
  2. From the drop-down menu in the top right corner with your name, select "Clinics."
  3. Click on "View Payment History" available under the "Clinic Payment History" section of the Clinics dashboard screen.
  4. Choose search method:
    • Payment
    • Date period
  5. Click "Search."

Care providers

I can't find a payment. What should I do?
The "View Payment History" link on the "Health Care Providers" dashboard screen allows four options (This week, last week, two weeks ago, three weeks ago) for searching for payments.
  1. Log in to your WCB Online Account using your username and password.
  2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
  3. Click on "View Payment History" under the "Invoicing" section of the Health Care Providers dashboard screen.
  4. Try searching based on "Date Period" (From date and To date) or "Payment" (type of payment).
  5. The search result displays in a tabular format.
How can I see my retroactive payments online?
The "View Payment History" option located on the "Health Care Providers" dashboard screen.
  1. Log in to your WCB Online Account using your username and password.
  2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
  3. Click on "View Payment History" under the "Invoicing" section of the Health Care Providers dashboard screen.
How can I view my electronic funds transfers (EFT)?
  1. Log in to your WCB Online Account using your username and password.
  2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
  3. Click on "View Payment History" available under the "Invoicing" section of the "Health Care Providers" dashboard screen.
  4. Choose search method:
    • Claim number
    • Service date
    • Payment
    • Date period
  5. Click "Search."
The blue and yellow highlights indicating new clients have disappeared. What do I do?
The highlights in the "Client Information" tool indicate new activity since the last time that you have logged in to your account:
  • The yellow highlights indicate a new claim since you last logged in.
  • The blue highlights indicate new documents since you last logged in.
If the highlights do not appear and you would like to find your most recent assigned clients, you can sort your client list by date. Click "Claim Assign Date" and the most recent clients will appear at the top of the list.

How can I submit medical invoices to the WCB?
  1. Log in to your WCB Online Account using your username and password.
  2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
  3. Click on "Submit a Single Invoice" or "Batch Invoice Submission" available under "Invoicing" section of the "Health Care Providers" dashboard screen.
  4. In the "Submit a Single Invoice" tab, choose one of the two options:
    • Do you know client's claim number?
      • Yes (here, claim number and clinic number are required)
      • No (here, clinic number is required)
  5. Click on "Create Invoice" button.
  6. Fill in the information and follow the instructions on the page.
  7. In the "Batch Invoice Submission" tab, browse for the xml file that is required to upload the invoice list and follow the upload file instructions.
How do I save and review my previous medical invoices?
When you are filling out a medical invoice, you can save it by clicking either the "Save" or "Save and Exit" buttons.
To review your invoice, click on "Invoicing", available under "Health Care Providers" on the main screen or by selecting the menu options by clicking the arrow next to your name. If you have previously saved an incomplete invoice for this client, then select the particular invoice displayed to proceed.

How can I maintain the client list online?
To determine who the account administrator, is click on the arrow button to the right of your name and select "Manage Agents" from the list.

The account administrator has the ability to maintain the client list by hiding inactive clients and re-activating clients when necessary. An administrator can maintain the list by:
  1. Log in to your WCB Online Account.
  2. From the drop-down menu in the top right corner with your name, select "Health Care Providers."
  3. Click on the "Client Information" title on the left hand menu.
  4. If you would like to hide inactive clients, click on the "Hide" icon in the "Action" column.
  5. The drop-down list above the chart on the right hand side of the screen gives three different views: "Active clients," "Hidden clients," and "All clients."
  6. If a hidden or inactive client needs to be visible to agents, click on the "Show" icon in the "Action" column.
Please note: Administrators can grant access for agents to their online account; the agent may or may not have the "Client Information" menu option to view the client list.

Workers

How do I view my payments on my worker account?
  1. Log in to your WCB Online Account.
  2. Click the "Injured Workers" link available below your name or select "Injured Workers" from the menu list by clicking the arrow next to your name.
  3. Click on "View Claim Information" under the "Claim Information" section of the "Injured Workers" dashboard screen.
  4. Click on "View My Payments."
How do I make sure that I don't lose my appeal form?
When filling out your appeal form, you have 60 minutes before the website automatically logs you out. If you need more time, you can click the "Save" button at the bottom of the appeal form. This will close you out of the form and save it.

To open your saved appeal form, click "Review Forms" available under the "Form History" section on the "Injured Workers" dashboard screen, find the form and click "Edit" to continue working on the your appeal.

How do I set up a temporary address?
  1. Log in to your WCB Online Account.
  2. From the drop-down menu in the top right corner by your name, select "Injured Workers."
  3. Click "Update Personal Information" under the "Claim Information" section of the "Injured Workers" dashboard screen.
  4. Complete the mandatory information that contains a red asterisk (*).
  5. Scroll to the bottom of the screen and click "Update Temporary Address."
  6. Fill out the form by following the instructions on the screen.
  7. Click "Submit."